Overview

Shop Around provides a delivery service that allows customers to order products from participating supermarkets, greengrocers, and other retailers and have those items delivered together in a single delivery. Shop Around acts as a platform that facilitates orders and arranges delivery between the retailer and the customer.

Orders are collected from the participating retailers and delivered to the address provided by the customer at checkout.

Delivery Areas

Delivery is currently available within selected service areas. Customers will only be able to place an order if their delivery address falls within an active delivery zone. Shop Around reserves the right to expand, reduce, or modify delivery areas at any time.

Delivery Times

Delivery windows are displayed during checkout and are subject to availability. Orders placed before the daily order cut-off time will typically be delivered within the selected delivery window.

Delivery times are estimates and may vary depending on retailer preparation time, traffic conditions, weather, or other operational factors outside of our control.

Order Collection

Once an order is placed, the participating retailer prepares the items. A delivery driver then collects the order from the retailer and delivers it to the customer. Shop Around’s role is to coordinate the collection and delivery of items between the retailer and the customer.

Delivery Fees

Delivery fees may apply depending on the order value and delivery location. Any applicable delivery fee will be clearly displayed at checkout before payment is completed.

From time to time, Shop Around may offer promotional delivery offers such as free delivery for new customers or orders above a specified value.

Customer Responsibility for Delivery

Customers are responsible for ensuring that the delivery address provided is accurate and accessible during the selected delivery window. Customers should ensure that someone is available to receive the order at the delivery location.

If the delivery driver is unable to complete delivery due to incorrect address details, restricted access, or customer unavailability, the order may be cancelled or returned and additional charges may apply.

Failed Deliveries

If a delivery cannot be completed due to customer absence or incorrect delivery information, the delivery driver may attempt to contact the customer using the contact details provided. If delivery still cannot be completed, the order may be cancelled or disposed of depending on the type of goods.

Perishable items may not be eligible for redelivery due to food safety considerations.

Delivery Completion

Delivery is considered complete once the order has been delivered to the address provided by the customer and accepted at that location. Once delivery has been completed, responsibility for the items transfers to the customer.

Delays

While Shop Around aims to deliver orders within the selected delivery window, delays may occur due to circumstances beyond our control. These may include traffic conditions, retailer preparation delays, severe weather, or other operational issues.

Contact and Support

If you experience any issues with your delivery, please contact Shop Around through the website or app so that we can review the issue and assist where possible.