Contact information

Overview

Shop Around provides customer support to assist with questions, orders, delivery issues, and general enquiries relating to the use of the platform. This Contact Information Policy explains how customers, retailers, and partners can contact Shop Around and how support requests are handled.

Customer Support

Customers who require assistance with an order, delivery, account, or general enquiry should contact Shop Around through the support options available on the website or app. The support system is the primary method for reporting issues such as missing items, incorrect products, delivery concerns, or other service enquiries.

Customers should provide accurate information when submitting a request, including the order number and a clear description of the issue. This helps the support team review and resolve requests as quickly as possible.

Communication Channels

Shop Around may provide several methods of contact including email support, in-app messaging, or contact forms on the website. These channels are intended to assist customers with service-related enquiries.

Delivery drivers are not authorised to handle customer support requests, process refunds, or make decisions regarding order issues. Customers must contact the Shop Around support team through the platform for assistance.

Response Times

Shop Around aims to respond to enquiries as quickly as possible. Response times may vary depending on the nature of the enquiry, the volume of requests, and the information provided by the customer.

In cases where a request requires communication with a retailer or delivery partner, additional time may be required to review the issue and determine an appropriate resolution.

Retailer and Partner Enquiries

Retailers or businesses interested in partnering with Shop Around may contact the company through the designated contact information provided on the website. Retailer enquiries may include partnership requests, platform onboarding, or operational questions.

Appropriate Use of Contact Channels

Customers and users are expected to communicate respectfully when contacting Shop Around. The support channels must not be used for abusive, threatening, fraudulent, or inappropriate behaviour.

Shop Around reserves the right to limit or refuse communication with users who misuse the contact system or engage in abusive behaviour.

Accuracy of Contact Information

Shop Around will make reasonable efforts to keep contact details on the website accurate and up to date. However, contact methods and support channels may change as the service evolves.

Updates to This Policy

Shop Around may update this Contact Information Policy from time to time to reflect changes to customer support procedures or communication channels. Updated policies will be published on the website.